Q:我把夥伴mail key錯了,導致他沒收到"公司註冊通知"與"電子錢包激活信"怎麼辦? A:先到後台My account→點 My Profile→點Contact Information更改mail,並寫信至[email protected],告訴他你的mail錯誤以至於沒收到電子錢包激活信,這裡附上正確mail請在寄一次電子錢包激活信,或是打華文服務電話(65)3158 4521。 信件內容: So do not receive e-mail error wallet activation letter was accompanied by the background corrected properly mail:正確mail, please re-send a letter to activate the electronic wallet, thank you
Q:註冊名字key錯該如何更正? A:請你參考以下將你的last name(名字)和first name(姓)更正清楚,再請用"原申請夥伴的申請信箱"將此信寄到公司客服部,寫信至[email protected],通常姓在前時, 要逗點 Chiang, Pi Yu,否則 Pi Yu Chiang 為正常排列方式,如果他回信要提供護照則暫時先不要提供,等註冊後再改,對領獎金及夢幻行程沒有影響,以下信件版本: To whom it may concern I am writing to inform you of my entry mistake regarding the first name and the last name. The corrected version should be 你要改姓 (last), 你要改的名 (first). Please help with the correction. I apologize for the inconvenience this may cause. Thanks for your help. Sincerely,
Q:請問如何退會員,費用可以退回嗎? A:加入日起算14天內可以全額退,也不會有手續費。超過14天則無法退,但是可以寫信過去停止扣款。 申請方式範例信如下: 收件人: [email protected] 主旨:I want Cancel my membership 內容:Dear Worldventures~I want Cancel my membership Name:(這邊填你的英文名字) Rep ID#:(這邊填你的ID編號) Thank you 在14天內申請退款後,需要留意的步驟:
Q :訂購夢旅完成後,如何更名? A:寫信給行程負責人,即行程頁面裡的MAIL。依每個夢旅的政策規定,變更姓名有可能會收手續費以下範本: HELLO,I bought a “Dreamtrip at 行程名稱 in 行程地點 on 日期(行程期間)”, because health problem I should change traveler,please help me to change,thank you (請在下面寫下要變更的朋友的資料) Booking number : Name : Birthday(yy/mm/dd): Phone nember: Mail: I want to change……(以下是變更成誰?) Name : Birthday(yy/mm/dd): Phone nember: Mail:
Q:要如何恢復會籍? A:可以用註冊wv的信箱寫信給公司客服,補繳月費,請它恢復。 範例信如下: 收件人:[email protected] 主旨:I want to restore my membership
內容: Dear worldventures~ I want to restore my membership. please help me.
I want to pay the monthly fee by 重點:選補繳月費的付款方式,my card信用卡,或my eWallet 電子錢包)Please tell me how to do?
ID : (這邊填你的ID編號) NAME : (這邊填你的名字)
※送出後,等客服回信,他會告知你要補齊多少月費可恢復會籍,確認好,請回覆以下email即可。
範例信內文: I want to process payment from (my eWallet 電子錢包或my card 記得寫卡別、信用卡號碼、到期日、持卡人姓名)to reactivate my account.
There have enought money. please help, thanks.
ID : (這邊填你的ID編號) NAME : (這邊填你的名字)
※送出後,公司處理好,會回覆信件給你 Dear ~ Per your request, we have processed your(eWallet或Card)for the monthly fees. (多少錢.) You status is active and up-to-date now.
Q: 用電子錢包註冊後,14天內退出,錢會退回ewallet,如果ewallet被鎖要怎麼辦才好? A: 需另外寫信請求公司開通即可 範例信如下 收件人:[email protected] 主旨:I want to login my eWallet (會員編號) 信件內容: I want to login my eWallet (會員編號) My eWallet ID& password cannot be login Please help retrieving my password.